Discount Office UK

 Returns

 
Should you for any reason be unhappy with the products you have ordered please contact us. We will arrange a collection for you.

Goods must be returned unused in their original packaging and proper paperwork must be supplied when we come to collect the parcel.
  • Promotional items, specials, office furniture and printed matter cannot be returned once ordered, except if damaged or defective.
  • You will receive a full credit. Damaged items and shortages need to be brought to our attention within three days.
        
  • We may accept returns for items not required after fourteen days but at our discretion and less than 100% credit value. Please note that due to health and safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water.
  • Your statutory rights are not affected.

 
Returns Procedure

 

How do I make a Return?


To make a return, please repackage the item in the original packaging within FOURTEEN DAYS (including all manuals and component parts) call us to arrange collection of goods. Please do not send in any items by post as this will delay the processing of your return.

Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt. Damaged items and shortages need to be brought to our attention within three days.

I have a product that I do not require

If the item(s) you have ordered is not what you were expecting we will collect the product, free of charge.
 
  • We need to be advised of the item(s) that you do not want no later that 14 days from date of delivery.
  • The goods need to be in their original packaging and in good condition. 
  • BUSINESS MACHINES can not be resold if the original box has been opened. Therefore you can not return a business machine if you have opened the box, unless it is damaged or faulty.
 
What Happens Next
 
  • We will advise you of the returns number via email, goods will be collected within three working days from date of returns number being advised and a credit issued within a week of the collection. If you paid by credit/debit card then the refund will go back onto the card paid with.
 
I have items missing from my order
 
  • If you have items missing from your order please check firstly to see if there is another parcel due to you.
  • Please check your email and dispatch note to confirm that an item is not on backorder before raising a query.
  • If nothing further is expected please inform us. All shortages need to be reported within 3 days from date of delivery